Looking to TRADE up from a job to a career? Hockers is looking for an experienced Dispatcher.
Pay: $18.00 - $24.00 hr plus bonuses
Why join THIS team?
- Medical, Dental, Vision
- Disability & Term Life Insurance
- Matching 401k benefits
- On-going training & development, & growth opportunities
- Paid Holidays
- Paid Time Off (PTO)
What you will do:
- Convert incoming customer calls into booked service appointments.
- Knowledgeably prioritize calls according to importance and urgency
- Respond to customer requests, resolving issues and promoting the brand.
- Schedule appointments with clients using the right tech/right call guidelines
- Data entry into the computer system to track calls and client information as necessary
- Receive emergency and non-emergency calls and record significant information as necessary
- Knowledgeably prioritize calls according to importance and urgency
- Monitor field technicians in order to effectively prioritize their schedules and use of time
- Schedule appointments with clients using the right tech/right call guidelines
- Data entry into the computer system to track calls and client information as necessary
What you bring:
- Previous customer service experience
- Strong attention to details
- Clear background check and drug screen
